At Amazigh Rose, we want you to be delighted with your purchase. If you are not entirely satisfied with your order, here's what you need to know about our return policy:
Eligibility for Returns:
- We accept returns for most items within 14 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
- To initiate a return, please contact us with your order details and the reason for the return. We will provide you with instructions on how to proceed.
- The cost of return shipping is the responsibility of the buyer unless the return is due to an error on our part (e.g., wrong item shipped or damaged item). We recommend using a trackable shipping service to ensure the safe return of your item.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2-5 business days.
- If you wish to exchange an item for a different size, color, or style, please contact us to arrange the exchange. Additional shipping charges may apply.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, whether that involves sending a replacement or providing a refund.
- Some items are non-returnable, including custom or personalized orders. Please review the product listing carefully before making your purchase.
- If you need to cancel an order, please do so within 24 hours of placing it. Once your order has been shipped, it cannot be cancelled.
Questions or Concerns:
- If you have any questions or concerns about our return policy or a specific return, please contact us. We're here to assist you and ensure your satisfaction.
At Amazigh Rose, we value your trust and aim to make your shopping experience enjoyable and hassle-free. Thank you for choosing us!